If you have a question regarding our Terms & Conditions, contact us at barkback@barkbites.co.uk

Terms and Conditions

Information about us
This website is owned and operated by Barkbites Ltd. trading as ‘Barkbites.co.uk’ or ‘Barkbites.com’. We are a company registered in England and Wales. Company registration number 08984368. If you wish to contact us in writing please correspond to Unit C SK14 industrial Park, Broadway, Hyde, Cheshire, SK14 4QF.

The contract between Barkbites Ltd and you (the subscriber)
Completing the sign-up process represents your offer to purchase goods from us, which will accepted by us when we send you an email to confirm that the product has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us. The contract relates only to the products that we have confirmed in the dispatch confirmation.

Subscription to our service consists of an initial purchase cost plus a regular recurring charge at the frequency you have chosen. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

By subscribing to our service you are agreeing to pay recurring charges for an indefinite time until cancelled by you or by us.

Barkbites Ltd customers can cancel a subscription at any time by simply logging in to your account or by emailing us at barkback@barkbites.co.uk

We offer the option to take a ‘holiday’ from our service, this can be undertaken in your account area. After the ‘Holiday’ period has expired we will continue to take funds as initially specified.

We reserve the right not to renew your subscription at any time without giving any reasons for our decision. We also reserve the right not to authorise a re-subscription

Promotional Voucher Codes and Gift Cards
Barkbites Ltd run a number of discounted introductory offers, these are only available to new customers and limited to one per household and one use per customer. These cannot be used in conjunction with any other offer. Once a subscription has started additional discount offers cannot be applied unless expressly stated.

Please ensure you have a valid payment method to redeem a voucher code or gift card. After signing up to a Barkbites Ltd subscription you will be charged the full price for boxes after your free or discounted offer. We will continue to bill you for your chosen payment method and frequency for the service until you cancel scheduled boxes.

Intellectual property rights
All intellectual property rights in or relating to the website and in the packaging of our goods (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Barkbites Ltd.

Products
All products shown on our site are subject to availability.

Product images may vary slightly than those displayed on our website or any other digital or press advertising/promotional media.

BarkBites Ltd will monitor the feedback from our customers regarding our treats and using this information may amend our product availability. We will also regularly add new products into our range.

For each product we will provide a detailed breakdown of the ingredients, analytical constituents as well as any other relevant nutritional information. We will also let you know if a product contains any of the following listed ingredients/substances which may affect a dog with allergies or intolerances:

Wheat, Dairy, Beef, Soya, Eggs and Grains

This information will also be shown on the product description on our website and Product labels.

As all of our products are prepared in the same environment, we are unable to guarantee that our products are completely free from any of the ingredients/substances listed above.

If you have a subscription order with us via the website www.barkbites.co.uk please make sure that our snacks are suitable for your dog before you place your order.

Availability, delivery and ownership
Delivery of Barkbites subscription boxes are free of charge for all United Kingdom addresses. If you are outside the United Kingdom and wish to use our service please contact us for shipping prices barkback@barkbites.co.uk.

Barkbites Ltd will endeavour to continually have available all products for the subscription service, however in the event of stock shortages substitutions will be made. If there are stock issues out of our control that may affect our delivery service we will contact you by email. Your order will be dispatched by the date set out in the dispatch confirmation email.

All subscription Barkbites Ltd boxes will be despatched each Wednesday on a Royal Mail business class postal service with an anticipated delivery time of 5 working days. However for certain areas this may be longer.

Barkbites Ltd denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time please contact us at barkback@barkbites.co.uk.

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

Goods supplied are not for resale.

Price and Payment
Introductory offers and ongoing subscription prices will be stated at point of ordering. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Product prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

Changes to subscription frequency will alter plan pricing. Confirmation of new ongoing pricing will be outlined at point of amendment.

On-going subscription payments will then be taken in advance of despatch at the frequency of the agreed plan, confirmation of payment dates will be emailed.

Refunds Policy
If you are unhappy with your Barkbites subscription box for a legitimate reason such as: missing contents, damage or failure to arrive, we will offer a full refund as long as it can be shown the box product you were charged for was not provided as it should have been.

Cancellation by Barkbites Ltd
Barkbites Ltd reserve the right to cancel the contract if we have insufficient stock, are unable to fulfil your order due to circumstances beyond our control, we do not deliver in your postal area, one or more of the goods you ordered was listed at an incorrect price due to a typographical error on the website or in any promotional material or an error in the pricing information received by us from our suppliers and if we consider you in breach of our terms and conditions.

In the event of a contract cancellation we will contact you via email and any sums collected by ourselves for outstanding orders that have not been despatched will be credited to your account in full.

Limitation of Liability
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective;
  • to refund to you the amount paid by you for the goods in question in whatever way we choose

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must either be sent via email to barkback@barkbites.co.uk or in writing and sent to our contact address at Unit C, SK14 Industrial park, Broadway, Hyde, Cheshire, SK14 4QF and all notices from us to you will be displayed on our website from time to time.

Changes to legal notice
Barkbites Ltd reserve the right to make amendments to our terms and conditions at any time.

Law, jurisdiction and language
These terms and conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Privacy
You acknowledge and agree to be bound by the terms of our privacy policy. To view our privacy policy please click here.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Barkbites ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Contacting us
If you wish to contact us please do so in writing to:

barkback@barkbites.co.uk

BarkBites Ltd
Unit C
SK14 Industrial Park
Broadway
Hyde
SK14 4QF